Question 1

Services Update - November 10, 2025

Accepted Answer

Wireless Projection Sound

• We are aware of an isolated issue with sound not playing while projecting in classrooms.

Scan to OneDrive (Copiers)

• New November 10, users are reporting they are unable to scan from copiers to their OneDrive. We are aware of the issue and have a support case open with UniFlow.

District Phones

• Several staff have reported issues with their phones, specifically the other user unable to hear them. We believe the issue has been isolated to the phone system carrier, not our internal servers or equipment.

Thanks, RSD407 IT.

This is a non-technical update - feel fee to reach out if you are interested in learning more!

Question 2

Services Update - May 30, 2024 - 17:30

Accepted Answer

Microsoft 365  (https://portal.office.com ((https://portal.office.com)| https://office.com) (https://office.com)).

• Microsoft is aware of issues impacting some Microsoft 365 services through the portal.
 • At this time most services have been restored. We will continue to monitor.

Thanks, RSD407 IT.

This is a non-technical update - feel fee to reach out if you are interested in learning more!

Question 3

Services Update - May 17, 2024 - 15:00

Accepted Answer

Wi-Fi:

• All services returned to normal as of 3PM
 • New network setting will continue to be deployed remotely to all district devices.
 • Unauthorized district devices have been removed from the network.

Microsoft 365  (https://portal.office.com ((https://portal.office.com)| https://office.com) (https://office.com)).

• Microsoft has resolved all issues.
 • This was an unrelated outage for Microsoft.

Thanks, RSD407 IT.

This is a non-technical update - feel fee to reach out if you are interested in learning more!

Question 4

Microsoft 365 Online Services - May 17, 2024 - 09:00

Accepted Answer

We are aware of issues accessing Microsoft Office online servers (https://portal.office.com ((https://portal.office.com)| https://office.com) (https://office.com)).

• Access to all Office products are available locally on computers.
 • Most users receiving the error can access online resources after 5 - 10 minutes.

This is an unrelated to the Wi-Fi changes and we have a support ticket open with Microsoft.

Thanks, RSD407 IT.

This is a non-technical update - feel fee to reach out if you are interested in learning more!

Question 5

Wi-Fi Network Update May 16, 2024 - 14:00

Accepted Answer

The status of the district Wi-Fi network is updated to Monitoring with significant improvements made through the day.

As of 2:00PM:

• A new network was deployed first to two elementary schools that were testing.
 • The Guest network will remain offline until further notice.
 • Unauthorized devices have been blocked from accessing the network.
 • WiFi speeds have returned to normal and we will continue to monitor.

Please reference the chart above for the status of specific district IT services.

Thanks, RSD407 IT.

This is a non-technical update - feel fee to reach out if you are interested in learning more!

Question 6

Wi-Fi Network Update May 15, 2024 - 18:00

Accepted Answer

The status of the district Wi-Fi network remains Degraded with significant improvements made through the day.

As of 6:00PM:

• Issue remains contained to the specific Wi-Fi network.
 • The Guest network has been taken offline for now.
 • A new Wi-Fi network will begin broadcasting with new security beginning 5.16.24.
 • IT anticipates remotely pushing that network security to all district authorized devices beginning 5.17.24.

Please reference the chart above for the status of specific district IT services.

Thanks, RSD407 IT.

This is a non-technical update - feel fee to reach out if you are interested in learning more!

Question 7

Update February 21, 2023 - 18:00

Accepted Answer

The status of the district network remains Degraded with significant improvements made through the day.

As of 6:00PM, 95% of district Wi-Fi Access Points are back online and we anticipate near 100% for start of school Wednesday. Additional infrastructure changes are still required for optimal performance.

95% of district phones should also be online and we anticipate near 100% for start of school Wednesday.

Please reference the chart above for the status of specific district IT services.

Situation status: HIGH.

Question 8

Update February 21, 2023 - 12:30

Accepted Answer

The status of the district network remains Degraded.

All sites are presently linked via the district fiber network. Though connectivity has been reinstated, we anticipate impaired performance until further network adjustments are implemented over the course of the week.

As of this posting, all Wireless Access Points are coming back online. Phones that had issues should also be coming back online.

Please reference the chart above for the status of specific district IT services.

Situation status: HIGH.

Question 9

Update February 20, 2023 - 19:00

Accepted Answer

The status of the district network has transitioned from Critical to Degraded.

All sites are presently linked via the district fiber network. Though connectivity has been reinstated, we anticipate impaired performance until further network adjustments are implemented over the course of the week.

The IT team has moved through all district buildings and confirmed the security of staff computers. Any compromised devices have been removed and will necessitate additional repairs. Impacted staff members will be provided with alternate computers to utilize.

Please reference the chart above for the status of specific district IT services.

Situation status: HIGH.

Question 10

Update February 20, 2023 - 11:00

Accepted Answer

Preliminary repairs of Wi-Fi networks are complete.

All sites remain disconnected from the ESC. IT Staff are verifying machines in buildings before we restore the Fiber building connectivity, Wired / Wi-Fi networks, and Phones. We anticipate completion of this today.

Please reference the chart above for the status of specific district IT services.

Situation status: HIGH.

Question 11

Update February 19, 2023 - 18:30

Accepted Answer

Mobile hotspots have been prepared for school offices and district business staff should the network issues continue into Tuesday.

Threats have been verified and contained at this time. IT Staff will continue work through Monday to assess school computers.

A temporary server was brought online today to test internet connectivity which was successful. These changes will require additional work Monday to restore Wi-Fi services.

Please reference the chart above for the status of specific district IT services.

Situation status: HIGH.

Question 12

Update February 18, 2023 - 19:58

Accepted Answer

Initial assessment has been completed. There is no indication that any user data has been compromised. All data stored properly in our Microsoft 365 services are secure.

The source is still TBD, but the malware was able to compromise several legacy district computers. Tomorrow we will begin network repairs and investigate any further threats. A preliminary recovery plan has been established.

Please reference the chart above for the status of specific district IT services.

Situation status: Downgraded from SEVERE to HIGH.

Question 13

Update February 18, 2023 - 18:21

Accepted Answer

Early morning February 18, 2023, the Riverview School District IT department was alerted to potential threat on a district computer.

Unfortunately, our organization has fallen victim to a cyber-attack. We are currently uncertain as to whether this attack was triggered by phishing or malware, or caused by a system vulnerability exploit. However, it has led to unauthorized access to some of our local systems, and compromised both network and internet access. Fortunately, all of our M365 services and data appear to be secure at this time.

IT staff will be working through the weekend to determine the scope of the attack, and establish a plan for recovery. Critical alerts will be sent to staff via ParentSquare with additional information posted here.

This page has been setup for outage updates. Most current information will be posted here. Any urgent alerts will be sent to staff via the ParentSqaure app.

Situation status: SEVERE

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